Customer Testimonials

Customer Testimonials

"I wish all of our vendors operated like RLS.

If they did, they would be viewed as partners in our organization and not just vendors. RLS develops the partnership mindset rather than just another vendor doing a service. Great work."

"It feels like we are working together...

...as one team, rather than as a divided vendor/client relationship. They are incredibly friendly, knowledgeable, supportive, and go the extra mile to make sure we understand the ins and outs of our projects and the surrounding regulations. Any questions are promptly answered and if the answers are not known, RLS states this, rather than simply giving us an answer to check a box and get the task off their plate."

"RLS is always willing to step in and help,

no matter how large or small the issue may be. It truly feels like a team, rather than a more independent vendor/client relationship."

"It is very much appreciated...

...to hear experiences with Health Authorities and that other companies have had with similar situations that could change how we work in an effort to save time."

"By taking into consideration user feedback,

the tool has been improved significantly. They are actively listening to customer feedback and have improved the tool significantly."

 

"Within the boundaries of confidentiality, there is open and honest communication...

...leading to a sense of being one team working towards achieving our planned submission. When unsure of a particular aspect, our RLS consultant has followed up with colleagues in other parts of the RLS organisation and provided a response or arranged for a direct conversation. This transparency is appreciated and he has always responded without being chased."

"RLS Protect has helped us to up-scale our approach to document disclosures, and to build a new capability in quantification of risk, which supports disclosures work and our understanding of risk when anonymizing data."

"I am very happy with the documentation provided by RLS and how the information was processed by RLS' software."

"During the support provided by RLS, I was very happy with the support provided, considering the management of the project, the expertise in the process, the quality of the deliverables as well as the availability and flexibility of the team."

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